Kelly M.

DO NOT BUY FROM THIS COMPANY. Their site is loaded with fake images and fake clothing reviews. Every single item I ordered was horrible quality, I can't even resell them because the quality was that terrible. Such a waste of money, and they charge shipping fees for returns. Such a joke, such a scam. DO NOT BUY FROM HERE. I wish I could get a refund immediately and I will continue to post negative reviews on every website until I do. My order number is LXB*******

Ordered two sweaters in mid October. Never received them after two weeks so I emailed customer service. I was told that they were back ordered (with NO PRIOR NOTIFICATION) and that it could take up to four weeks. Fast forward almost EIGHT WEEKS NOW and I contact customer service again. I am told my order has been cancelled yet they still have a hold placed on my checking account. I received NO NOTIFICATION or anything. And to top that off, Chaz one of the reps, tried to accuse me of making up dates when I have electronic email proof! UNBELIEVABLE. I have shopped at express for about 5 years now and spend about $1000 every 6 months and I can assure you I will never patronage this retail store again.

Finally received HALF my order after over a month. The quality of the product is a joke. One of my swimsuits has zero lining, zero stitching, and is made out of a fake satin... not even bathing suit material. I can't even resell my items because I don't know anyone who would buy them for $1. Do not make the mistake of purchasing from this website. I wish I could get a full refund.
EDIT 8/3: after writing this review I was reached out to by customer service. They refunded me that portion of my purchase and responded promptly. Although, the quality of the product was bad, the excellent customer service made up for it. Thank you. I have updated my rating from one star to four