Kellie B.

Hair is beautiful, service is the WORST! I received my order - which took a while. The envelope it was shipped in was torn open, the hair looked like it had been removed because hair was stuck in the zipper of the storage bag that the hair was in. I sent an email asking what I should do because I did not want my warranty to be voided and your policy says that if you take it out of the bag its voided. I submitted photos to you the day I received the package, But I never heard back! Still have not heard from you guys. I'd like to exchange it for a shorter length. But if I don't hear back from you by 8/24, I will return the hair to you, have my credit card company charge back the cost of hair and return shipping charges to you.