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Well everything seemed to be going smoothly but have an issue with my return and need some help, I paid extra for priority support only to find out that means that your issue will be dealt with by email with in 24 hours. I can see now this was a big mistake to even consider doing a tax return with an online company that provides absolutely no quick answer to even the simplest question by phone support. I will never use them again.
Keith K.'s review of FreeTaxUSA earned 10 Very Helpful votes
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I have done my taxes for years on turbo tax. Last 2 yrs I used Free tax USA. Both times delayed...
It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I...
Hi Keith, we generally answer customer questions in much less than 24 hours (usually within the hour). Complex questions may take longer to research; easier questions can be answered in considerably less time. When you purchase the Deluxe Upgrade, your question is placed at the front of the line and is answered before the other questions in the queue. If you still have concerns about the speed of our customer support responses, we invite you to login and post a question to customer support, you might be surprised how quickly you receive an answer.