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Worst shipping experience to date. Fees unreasonably expensive and my package is stuck at customs because they didn't declare the contents, despite me filling in the forms they required. Customer service is also lacking. When I requested additional options for a lower shipping price all they suggested was to rebundle my items at an additional 7$ fee which may or may not have reduced the shipping.
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Hello KD thank you for providing your feedback. We are sorry to hear our shipping costs were higher than you had expected for sending your parcel. For your reference our company does offer a shipping estimator you may use before shipping your goods to our warehouse so you are aware of the costs associated with reshipping from our facility. We have included the link below for your convenience: http://www.reship.com/UI/ShippingEstimate.aspx. Please be advised the consolidation service we offer typically does reduce the shipping costs on orders. We cannot guarantee this will reduce the shipping costs as customers have the option to remove additional packaging when combining the orders or to leave the goods in the original packaging. When removing the additional packaging the shipping costs do regularly go down, but we cannot make this choice on a customers behalf. In regards to customs details some countries require specific information for orders which may not have been included in the general description updated in your account. If you require further assistance in regards to your customs declaration form you may contact our customer service team directly at customerservice@reship.com. When using this contact address there should be a quick response time as a customer service representative will respond back within 24 hours. We hope this can help. Thank you for your understanding.