Kayleigh S.

I bought a pair of Alexander McQueen trainers from here and the logo peeled off after wearing them for around 4 hours. I was advised to send them back once they had received them I got an email to say they may fix them and could take up to 8 weeks even tho I had asked for a refund. They said they would keep me up to date. I never received any communication so called them numerous times for the advisors to tell me they didn't no what was going on they would get someone else to call me back, I never received a call back this happened 4 times. After 8 weeks I was very angry that I still had heard nothing I called them again to be told they had not received them from myself in the first place After telling them I had confirmation they had received them 8 weeks ago they miraculously found them and again someone else wud get back to me. I demanded to speak to a manager to be told no call back in a week and they mite let me speak to a manager so to cut along story short and numerous phone calls later it took 9 1/2 weeks to receive my refund. Customer service was shocking every time I called they didn't no what was going on at all, I would never buy from this company ever again the stress they caused is a disgrace.