Katy W.

I ordered a dress, after waiting 4 weeks for it to be delivered it was not at like the image on the site (see images attached). It had no tags in it and no invoice note enclosed. I emailed their customer service team to ask for their returns policy and return address, of course they have ignored me. Shoddy service, rubbish quality of clothes and total rip off merchants. Avoid this site!

I ordered a Ted Baker dress and didn't receive it. Luckily when I requested a refund they sent it to me. However the day I received the refund was the day my credit card happened to be hacked online and £1300 was taken off my card. This may be a coincidence but after reading the other reviews, I wouldn't trust it again!