KATY A.

I simply called to make a payment and it took me 30 minutes over the phone just to make a payment! Absolutely ridiculous and a waste of time. The customer service assistants do not value your time and can keep you on the phone all day. If I didn't try and rush the lady, she could have happily taken even longer to do this simple task. Usually I pay online but as I was away, there was no option but to call. Very unhappy with the customer service.

I bought a bag from zara which leaked over all my clothes and damaged my clothes. This was a cheap quality bag. I then returned the bag to the store and zara then mentioned that will not help and not give me a refund due to the fact that they had printed an incorrect receipt for me on that day. This was clearly their fault and not mine. The receipt they printed said it was shoes' when I had never bought shoes from them. And it was actually the bag. Eventually they got the bag back and I have never got my money back. They are very tricky with the way they label their products on the receipts. So please be careful. Their bag was very cheap quality. I feel cheated by them after what they have done as I was always a very loyal customer. Is it not the issue about the bag, it was also the way this whole case was dealt with. They basically stole my money, cheated me, printed a receipt with incorrect information and took the product back. I am extremely disappointed and hurt. Please do not trust this company.

I used to shop from them a lot and I trusted them. Now I do not trust them at all after this incident and I am going to create awareness to other customers about this incident. If anyone wants to see pics of the bag or any other information please contact me and I am more than happy let you see what Zara really is. They were not even helpful to try and resolve the matter and the issue had been going on for more then 3 months. The bag at the end of the day was worth £17. I have spent literally over £2000+ on their products over the years. And they have now lost a valued customer. Until this is resolved, I will be creating awareness online and where ever I can to what they did to me. I will also not be buying anything else from them as they stole my money and stole the bag back ( as I was the owner of the bag, since I paid for it). I will also be looking at ways to take this further so if anyone would like to join me if they had bad experiences, please get in touch

After you buy the expensive camera, the service is bad. There is no refunds even after you return the product. Everything the website says about returns is a big fat lie. They have currently stolen my money even after I returned the camera in the same condition that they sent it to me in. I paid £379 for this. All this money went in the bin and I don't even have a camera to show for it. I would not recommend buying from a company like this.

I have shopped online with many online retailers and have not had this kind of problem. When I returned the product, my money was returned to me in 3-5 working days. It has now been 2 months and this company keeps lying they will refund my money and they have not and doesn't seem like they will.