I'm so glad to find this site. After a couple of years of ordering high quality shoes for my granddaughter, all of a sudden I started getting garbage and you cannot return items. For an example, one pair of sandals had the back strap stitched on about an inch from the back of the bottom of the shoe! And in this order I ordered about 3 pairs in size 9 and none of them were the same size. I stopped ordering from this company. So sad that they didn't stay on top of their quality.