Kathryn K.

It's about impossible to talk to a live person. They leave you on hold forever and then most of the time they then disconnect your calls. And then on top of that, you're sometimes missing money or there is a duplicate for a payment that didn't come from the company I just paid and Direct Express takes no responsibility, won't return your money, or gives you a line about having to wait 3 days to dispute it, then when you call back in 3 days they tell you you're too late to dispute it or inquiry about it. And for the past 3 years I haven't been able to access my account on their website either.

I placed the order on Nov 30th and even though I paid for priority mail shipping they didn't ship it until Dec 7th (supposedly). It was supposed to take 7-I5 days. Contacted them once and got an excuse that it didn't include Saturdays or Sundays and that's why it didn't come yet. It is now Jan 2nd. They asked me to wait another 14 days while their logistics looked into it. I said no, I wasn't waiting any longer and demanded my refund. They said it would take a business day but could take 7-14 days for it to be in my account. Will update when I get my refund and they better include the shipping price I paid for.