Pretty click bait pictures and I ordered from them.
Only problem is there is nothing coming in the mail and based on these similar experiences I can expect a bad outcome.
I contacted customer service and they gave me a link to track my package which was attached to a previous customer from a year ago. I didnt order anything a year ago and I dont live in New Jersey.
Its a how many idiots can we scam out of their money? Game to them.
Their business model seems to be to get one order from one person and no repeat business. I talked to Sonia on live chat and it was obvious she/he couldnt do anything other than hand out canned responses such as, kindly wait, okay etc etc.
Rebecca from customer service sent this quote to me:
Oooooooo
Dear Jane,
Thank you for your e-mail.
This order ******* was shipped on 2018-05-27 by Air Parcel Register with tracking number **************779, it can be tracked on: https://www.fedex.com/apps/fedextrack/?tracknumbers=**************779
The order you placed was out of stock, and we need some time to restock, we shipped you the order on 2018-05-27.
And the orders you placed have shipped you, we can not cancel the order for you.
Our live chat customer service will help you solve some problems, but some after service problem, we can service for you.
And we will solve the problem with the best solution.
We will improve in the future, thank you for your supply.
Ooooooooooo
My supply is what is keeping them afloat. Please hang on to your supply and dont give any to this fraudulent company
Ultimately, of course, this is my fault. I shouldve know better and I shouldve read reviews first but I clicked on the pretty pictures and paid out $129 and here I am with no goods and no information on where they are, if they ever existed in the first place.
We really need to punish scam companies like this with reviews, yes, but also with threats of lawsuits or legislative fines. A company like this wouldnt be tolerated in a brick and mortar community and it shouldnt be online either. At some level, a goods for money contract needs to be backed up with a promise to deliver and a result of delivery. Basic contract stuff, which they are in breach of on so many levels.
Otherwise I say evscerate them- sorry Im mad.
Dear Jane D.,
Thanks for your order # 49122300 and we are sorry for the inconvenience.
The order # 49122300 was confirmed on 2018-05-15. However, due to the insufficient stock, it was delayed to 2018-05-25.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it under the price after you choose the size and color.
Once back in stock, the order was shipped out within 24-48 hours.
Thus, the order was shipped on 2018-05-27 with tracking number 61290983300034442779, and you can use this link to view the shipping status: https://www.fedex.com/apps/fedextrack/?tracknumbers=61290983300034442779
Sometimes, the tracking information may be updated slowly by the logistics company but it is still in transit.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team