I tried to help my sister cancel her subscription to ipsy glam bags. She nor I could get into her account to cancel her plan. I wrote a message on their customer service page. The answer came back in a prepared format....like their FAQ'S. I searched for a customer service phone number; it was no longer in service. I called 2 numbers associated with their offices in San Mateo and Fort Worth which are no longer in service. Two offices in NY & CA post no phone #'s. I have messaged them on FB messenger & wrote a post on their FB page ...asking for help. If we dont hear from them, we will close my sister's bank account. So frustrating.