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I ordered a dress from FairyTop.com. It took a month for the package to arrive & when it did the wrong item (set of pjs) was in a plastic bag with SKU of dress & no invoice or return instructions. Contacted customer service via email on website. First they asked me to take a picture of the shipping label, then wanted me to ship it to the warehouse not back to shipper except they did not provide an address. Now they keep repeating I need to tear the lower part of the sheet but there is no sheet to tear. A month since first email they respond every 5-6 days and either do not understand English or are just committing fraud.
Tip for consumers:
Don't order from them or only order what you don't care about not getting. Customer service is a joke & does not let you return incorrect items or give a refund
Products used:
Bought some shirts, a dress & pillow cases
Kathleen C.'s review of Fairy Season earned 2 Very Helpful votes
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