Kate P.

I'm an experienced/competent swimmer, fairly new scuba diver with a very experienced scuba instructor who provided guidance for my purchase.

Ordered 3 things and paid a lot for postage.
For reasons I don't understand, 2 items ordered together were shipped separately when they would absolutely have fit in the same box together, since the smaller was about the size of a half tube of toothpaste. Shipping info for the other of them was stuck at 'shipping label created' for days, when items are supposed to ship the same/following business day. I ordered on a Monday, it should have gone out Tuesday but apparently did not. Hard to say what happened after that because the next tracking update was it being out for delivery on the Friday.
The third item was backordered (this is fair enough, I knew that before ordering) but the estimated delivery date has been moved back 2 weeks already so who knows when (if?) that would eventually show up. I've asked to cancel it as I found something in stock elsewhere but who knows if customer service will actually respond.
One of the items I ordered arrived and was very cheap quality. Rough fabric, really uncomfortable and difficult to adjust. Given that the main selling point for this is it being comfortable and easy to use for beginner divers, I was left thoroughly disappointed.
On attempting to return it, the returns feature has been giving me an error message every attempt over the last 2 days so I had to email customer service. I'm going to assume that, since it's 4th July weekend, I'm not going to hear back for several days.

All in all, It was not worth $30+ in shipping and days/weeks of wait for having to fight to return 2/3 of my order because their returns button doesn't work. It's actually LESS convenient than literally any other option for acquiring scuba gear. Would not recommend.