John E.

Ordered a standard AL80 tank in black, was sent a brushed aluminum one. Initial shipping time was relatively fast, but when I contacted customer support they asked me to keep the tank for a $25 partial refund (on a $280 product). I refused, as I wanted the item I ordered. I returned the tank (shipping label provided) and haven't heard anything since. This was nearly two weeks ago. Replacement item should have been sent out as soon as I returned the tank, as I provided pictures and all. Now need to use the tank for an upcoming dive and still don't have the item I ordered. Don't recommend, stick with reliable vendors.