UPDATE 6/11/2018: I believe the ethical thing to do is update this review. Although I went through a lot with Zulily, I was diligent in giving them a chance to see it my way, however it don't change who they allow to offer the merchandise. Zulily do business internationally & domestic and I notice a lot of stuff do come from China. Their clothing sizes fluctuate, but they do ask us to review stuff we buy, (I do review there as well) and they refund monetarily in some cases if not money in store credits. If the issue is pretty bad, they'll refund. When I wrote the first review, they were giving me a hard time, but I wouldn't back down. Since May of 2016, I have bought some nice things from Zulily, but I really think hard about what I buy, and by now I know my measurements. But as I said earlier, they will take stuff back, but sometimes you may have to pay shipping depending on the circumstances. I feel like when doing a review on a company, write it as if you was looking for truthful advice. I hope Zulily would take us seriously when we post on a site like Site Jabber. (below 2016)
[2016]They put up a nice front in the beginning, being very apologetic when they sent trash from some vendors, even issuing some refunds. They will play games with your bank account. If you ever order from them, don't order too much, wait until all items are in your home and you agree with what you've ordered. They use tactics to try to get your money and some of their vendors don't have a clue about sizing. Shoes are relatively safe but beware of the boots. Good spending customers they try to trick them. Site is frequented by women, and they will eventually try you. (5/10/16)
Dear Karyn,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
If you have any problem, please provide us your order number. Then we will resolve the issue for you soon.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Dresslily.com Customer Service