Karina A.

Days before my scheduled pick up, they called me to verify my information and I had told them the day of pick up I had an appointment at 2 so anything after 3 would work fine for pickup. They told me because I would only be gone shortly, the drivers could work around the schedule. The day of pickup, the driver called me around noon asking if he could come pick up my car now. I had told him I've spoken with the company days before saying anything 3 or later would be best and if he can stop by around that time. The driver said he wasn't sure if he would be available then to pick up my car so he would give me a call back if not another driver would pick my car up later that day or the next. Hours had gone by and I've heard nothing and I spent over an hour on hold waiting to get ahold of someone. Even the driver didn't answer my call. Once they answered, the woman told me the driver never said anything to them about not being able to pick up my car and because of that no replacement driver was scheduled to pick up my car at all. She told me she would handle it and would give me a call back. Once again hours pass by and I heard absolutely nothing from anyone so I spent an hour and a half on the phone and reached no one because during my hold time their office closed. So now I have no one scheduled to pick up my car, no one has gotten back to me and I know nothing about anything. I move in 3 days and spent hours trying to find a different car shopping service that was open and would give me a new quote last minute. This is the worst company I've ever worked with they are 100% unreliable and good luck trying to reach their customer service.