Karen S.

I've purchased thousands of dollars worth of merchandise from Overstock. Their customer service has always been the best and I've been very satisfied with most purchases.

I hired a Rover dog walker to walk my young Husky multiple times a week. He was a nice kid for the first few weeks. My husband was laid up with a broken back so he was here but immobile. Once the walker left the front door wide open and my dog was out running in traffic. Then he just quit showing up, I reached out through Rover and he had found a real job so he quit with no notice, just a no show.

Second attempt was a young woman to walk my dog twice a day and feed him over Thanksgiving, for 6 days. She showed up to the meet and greet with a toddler in diapers. She said she wouldn't bring her child to the walks, just to the meet and greet. We were out of state when my husband's friend called, she was at our house and the walker was trying to walk my dog with a barely walking toddler. I fired her but I still had to pay the 6 days. Very poor service and there is no contact at Rover when there is a problem.