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Worst customer experience ever. After calling on two comforters I ordered eight weeks earlier (and being told I had to be patient because they were made in NZ) I finally received a notification that it was being shipped. Two weeks later I received a notification that it was returned to the shipper as undeliverable by UPS and that I would be charged a restocking fee. Called them immediately and they said they'd have to call me back. Two business days later, since I had not heard back, I called them again as I still wanted the comforters. I was told they already refunded me (less the 15% restocking fee.) I am absolutely livid.
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I have had an ongoing nightmare with Candelabra. I ordered a coffee table on November 3 and could...
This company is brutal to deal with. We purchased a coffee table from them. It shipped several...
Hi Karen,
Unfortunately, UPS was unable to deliver your package. However, UPS did notify you that it would be held at the UPS store. The tracking number you received was also updated to show this status. Per UPS’s policies, your package was held for a week before being returned to sender. Your refund is based on our return policy found in our terms and conditions. We apologize for the inconvenience.