Chelsea M.’s Reviews of Candelabra Inc & more

Chelsea's Profile

Review 1
First Reviews
0
Votes 0
Thank Yous 0
Fans 0
Profile Views

257

Contributor Level

Total Points

Furniture

2/5/20

I have had an ongoing nightmare with Candelabra. I ordered a coffee table on November 3 and could not get a hold of their team to get any order updates. Their shipping estimate was about 8 weeks so around that time i started to reach out and could not get a response. So around the 10 week time I tried cancelling, and again couldnt get a response- just generic emails saying "we will look into it" or "we will be in touch"- nothing that actually addressed my questions/concerns at hand. I then got a call yesterday (14 weeks after placing the order) saying that it would be delivered in 2 hours (never got any shipping confirmation or warning about this). I commute to work so I was an hour away and could not be there to receive the shipment. I had to scramble to get a family member there to receive it. I will now start the fun process of trying to return this table, which is no longer needed at this point. I am beyond frustrated.

Comments (0)
3.4K Views

Helpful (0)

Thank you

Ann U. – Candelabra Inc Rep Over a year old

Hi Chelsea, This order was delayed due to holiday closures which slowed the production timeline. Unfortunately, as this is a custom-made piece, it is not eligible for cancellation after the 24 hour time period, nor it is eligible for return or exchange per our terms and conditions which can be found here: https://www.shopcandelabra.com/terms-and-conditions/. We have extended a 30% discount on the order due to the inconvenience. Please feel free to call us at 1-800-440-5121 during business hours to speak to a customer service representative directly about any further questions you may have.

Chelsea hasn’t received any votes.

Chelsea hasn’t received any thanks yous.

Chelsea doesn’t have any fans yet.

Chelsea isn’t following anybody yet.

Empty.