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I placed an order using PayPal not realizing that I couldn't change the mailing address. I called the company immediately and was unable to change the address, so I canceled the order. Quashaun said she would add a note to get that done. Two days later I received a note that order had shipped. I was out or town (the reason to change the order), so never received the order. The Fanatics should take full responsibility for mailing the package and refund my full amount. Somehow they got the package back and send me a gift certificate valued at 1/3 of the original cost. Also, PayPal, so far has not held up their bargain to refund for items not received. I wish I had seen these reviews before ordering. I placed another order with FANSEDGE not using PayPal and had a great experience.
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Hello Karen, thank you for your feedback! I am very sorry that the order didn't get cancelled the first time. Our number one concern is customer satisfaction. Upon review, the order was fully refunded back to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian