Kara M.

OMG... run far away. Website reprensentives don't hesitate to tell you that these bags are authentic and in actually they are not. The web chat that they will enagge in have people that basically tell you that they are real. When I found out that it was not real and cancelled my order the next day they told me that it was no problem and then would not refund my money. They kept telling me that the refund was being processed and that it would take 2-3 days and each day I checked on it they conitued to tell me that it was being processed. Then they old me after days of asking about the refund that the bag had been shipped and that they would not refund until they got the parcel back. When i pursued this with them further and threatened to get my credit card fraud department involved and even stated that I was going to pursue legal actions for internet fraud and mail fruad they then told me infact that bag had not been shipped and that my refund would be processed later that day. I requested many times to talk to a manager or someone on the phone they continued to tell me not to worry. It took many hours for me to demand this refund and finally got it after about four days... after the aggressive conversations that i had with them. Fake bags and terrible customer service!