Kara B.

I would give them zero stars if possible. I ordered a small refrigerator. When the delivery people arrived, the main guy was angry that it was going to the basement. After much delaying, he finally said he wouldnt deliver it to the basement unless I removed the banisters from the stairs. What? I measured everything, and that was a ridiculous request. I called the store with the delivery people still here but he refused to talk to the store manager. He left the refrigerator in my entryway.

Lowes did nothing to resolve the situation. My husband and I put the fridge in the basement without any reason to remove the banisters.

I have talked to the Lowes store and corporate. All they did was say they would talk to the guy. Worst customer service ever! I will never step foot into Lowes again. In fact, I returned several other items I had purchased there and bought them at menards and Home Depot... places that value their customers.

UPDATED REVIEW: Originally, I was not happy with the delays in the delivery of my daughter's furniture and although I did have to wait longer than expected, the situation turned out well. After discussing my frustrations further with the customer service rep that contacted me from this original review, things went very smoothly. She helped watch my order and keep me informed of what was going on. She also added some perks for the inconvenience. The delivery team was fantastic and the quality of the bed and bedding is excellent. I've ordered from Pottery Barn and Pottery Barn Kids in the past, and I know they are working on fixing some bugs with their communications regarding orders. I think they will get it all worked out and it will be great again. Because of the high quality products, I would definitely recommend shopping here.