j w.

HORRIBLE CUSTOMER SERVICE. The Customer Service Reps can barely speak or understand English. Based on repeatedly calling until I could find one with a degree of fluency I would guess 1 out of 4 is able to understand English spoken clearly and slowly. I have yet to find one that can assist in all simple matters like password reset, bill payment issues.

ANTIQUATED ONLINE ACCESS:
Need a password reset? You better have the phone with you and it better be operational If its broken or not with you (as in my case, it's 500 miles away)... you cannot get a password reset like every other carrier who has the ability to send it to your email on file. Ridiculous!