Justin T.

I purchased the Titus CM31 Seatpost from planet x and after a few rides the seat clamp detached itself from the post. I contacted planet x and they suggested returning the product, which I did.
I had to chase the return with them via telephone as I received no notification it had arrived. The phone call I had seems to reflect the customer service received by other customers 'laughable', 'neglegent' etc. The suggestion I got was ' Are you sure you don't want to purchase another one, it's still on offer ' Bearing in mind the saddle had removed itself from under me whilst I was riding the bike.
I left a review on the website but it wasn't posted, presumably because they didn't agree with what I said.
Whats the point of asking for a review if you don't publish them? Especially if a product is dangerous.
http://www.planetx.co.uk/i/q/SPTICM31/titus-cm31-carbon-seatpost

I purchased a watch from watchshop which was faulty. I sent the watch back to the company for them to assess the issue. They decided it should be sent back to the manufacturer for repair. The watch was returned to me in a repaired state and then it stopped working in the same manner it had before.

At this point under your consumer rights you are entitle to a refund for the purchase. I sent the watch back and asked for a refund. The company would not grant me a refund over multiple email and phone conversations. Not only were they at risk of breaching the contract you hold with them as a company when purchasing a product but they also weren't too bothered about their on going customer service reputation.

In short, the prices are attractive, but there is a serious issue with communication within this company and lack of proper management and process to deal with issues and complaints. Go somewhere else.

Please if you have any issues with the company refer to the which website on consumer rights and also money saving expert.