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So here is the resolution I received: (1) They admit that the shipping information on their website is inaccurate. (2) They admit they didn't try to deliver the TV anywhere near on time. (3) If I no longer want the TV trying to be delivered a month later, I must pay all the shipping charges.
Absolutely ZERO customer service. I'm really shocked. There are some very good reputable online retailers out there, I'm never doing business with Newegg again.
I ordered a TV from Newegg.com on 2/8. My invoice said delivery in 5 to 7 days. After 2 weeks and no TV, I contacted the trucking company. They told me that the TV wouldn't be delivered for at least another week. At that point I told the trucking company to return the TV. I contacted Newegg and they told me that I actually bought the TV from their marketplace seller and that they couldn't help me. The seller, IElectrica.com took almost a week to get back to me, and basically threatened me that if I didn't accept the TV shipment they would charge me for all the shipping charges. To make matters worse, I tried to leave a negative review for IElectrica.com and it looks like Newegg.com moderates the reviews and didn't post it. I've shopped on Newegg for years, I never knew they didn't stand behind what they sell on their website.
I've since filed a complaint with the BBB. That seemed to have done nothing. The person who responded was a customer service rep and she basically gave the same line " would love to help, but, what can we do...":
I guess I'm just going to keep looking for places on the internet to tell my story in hope that someone reads this before doing business with Newegg's marketplace (sellers other than Newegg).
Tip for consumers:
Never buy anything from Newegg marketplace!! You will regret it if you have issues and need help.
Justin A.'s review of Newegg earned 2 Very Helpful votes
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Oh No Justin, I am sorry to hear this and I would gladly assist you on this. Please send me a private message with your order information in a private message. Looking forward to hearing from you Justin.
Thank you,
Nicholas [Newegg Support]