June W.

"I wish I could give zero stars.
I created books that I wanted to purchase on the "Buy one, get two free" special that expired April 15. But there was a technical problem with one of the books where some of the pictures would "shrink" when I went to review mode - it looked terrible! So I went to online customer support chat. They said it would have to be sent to the higher up technical team. That was on APRIL 11. I have "chatted" at least 5 times, e-mailed once, and finally called and talked with a supervisor on MAY 2! Every single time they assured me that it had been "escalated" and that a request had been sent to the tech team to resolve the issue. Now it is MAY 11 (a FULL MONTH later) and I still have heard absolutely nothing and the problem is not resolved. This is the worst customer service I have ever experienced. All anyone will say is that it is still with the technical team, who, of course, cannot be contacted except by them sending a message... Looks like I will have to find another site and start these books over from scratch. I will never do business with Snapfish again. "