Julie H.

I custom ordered outdoor couch cushions based on some cushions I bought from Wayfair that were perfectly made by Cushion Source! They we're firm and tightly stuffed with high quality comfortable foam and batting with Sunbrella material.
I spent 265.00 for the exact same material and foam and expected the same quality and comfort. It was far from it.

I was under the impression I had a year guarantee... not so... only 6 months for the foam and batting. There's a reason for that... because that's how long they will last and it's 160.00 to restuff the material by Cushion Source, so I was so rudely told by the rep.

This product is inferior and not worth the huge price tag and I purchased 5 inch thick and the highest quality of stuffing Cushion Source provides. They came loosely filled although the material was exactly the deminsions I ordered.

Customer service rep was rude, condescending and will find a reason to admonish you like a child... because they can. A solution could not be reached except for me to pay shipping and have the material sent and restuffed for their " cost" of 80.00 bucks. I merely needed some extra stuffing to take up the space of all the loose fabric.

These cushions are only used 6 months out of the year and are now completely uncomfortable and worthless.

I will never, ever do business with this company again for their false advertising and pricey low quality product.

UPDATE: After I posted this review the owner of Cushion Source personally called me. He was not only genuinely concerned about the way I was treated by his employees but also wanted to correct and take care of the product I ordered.
Since I had already taken these cushions to a local upholstery business to be restuffed, he offered to pay that cost.

Indeed he did! I am very impressed with the integrity of this business! I understand that mistakes happen and he certainly stepped up to take care of business and correct the mistake. That's all any consumer could ask for!

Thank you Gerry Monroe for caring about your consumer. Your business integrity is a breath of fresh air.

My cushions are awesome now!