Julie G.

I purchased a shirt from Zara in Canada. I couldn't try it on first because the change rooms were closed. I talked to the sales rep and asked what the return policy was because I would be traveling to the US where I live and she said that there would be no problems to exchange internationally. That is the main reason why I bought the shirt. Now I am trying to get a refund on the shirt because it doesn't fit and they said I could not exchange it in the US and that I would have to go to Canada to get a refund. First of all, they did not give me the right information for return policy. Second, it is very inconvenient to close change rooms at random times. When I went to the US store, the cashier told me to call customer service and that they would send me a Mail label so that I could mail it back to Canada. When I called the number customer service says that they can't do anything about it and that I should just swallow my losses. This is not how to run a business especially like Zara. Beware!

I paid the subscription and started using this app. The first week one of the phones did not respond correctly. I communicated with them several times and they said they couldn't fix it. So I said I wanted to cancel the subscription and to refund the pro-rated amount. This was a year ago. Customer service sends me emails saying the refund will happen but it never did. Then they automatically renewed my subscription! I have been trying to get a refund for this since January. I send them emails at least once every 2 weeks. They keep telling me the refund is coming and it never does. They are fraudulent! DO NOT SUBSCRIBE TO THIS SERVICE! It doesn't always work.