Julie B.

I purchased a ring through the Zoara site and was disappointed initially as there was a delay in the ring being shipped. I wasn't made aware of the delay and had to contact them to find out what the issue was. Once that was sorted, the ring was despatched a few days later. I was nervous purchasing the ring from Australia as it is a long way to send it back if things go wrong, however looking at this site - everyone seemed happy. Imagine my surprise when I received a phone call from the Courier company in USA advising that I had to pay a further $290 in customs fees (on a $1200 ring). I contacted Zoara who have advised they use a catch all phrase that the 'customer is responsible for any duties, taxes & GST' - however there is no indication on purchase that we are going to be responsible for these extra charges when purchasing from Australia. Buyers outside of USA - be conscious of extra charges.

Two days later I am now updating this review. Zoara are bending over backwards to assist and ensure my experience is a positive one. Still to receive the ring, but there customer service is tremendous.