I joined their "so called" club with 30 day trial fee of $4.99 October 5,2015. Never received candle. October 22,2015 go to bank and find out I am overdrawn! Come to find out that Bella Candles had charged my account $49.99 for a full subscription to club. Because of this charge my bank charged me $39.00. I contacted them and after numerous emails and posts on FB I was finally contacted by someone and they refunded the $4.99 and the $49.99. OK, that's all fine and dandy but I am still out $39.00 because of their bad business practices. I am still trying to pursue them for a refund. My advice if you want a candle, go to the store! BAD, BAD BUSINESS PRACTICES and very bad service!