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Raven N.

  • 1 Review
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Experience: Hobbies & Interests

Member since November 2019

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1 Review by Raven

11/27/19
I cancelled a recurring shipment that I had signed up for and since I cancelled too late, I was charged for one more monthly shipment of 2 candles. I contacted customer service to see if I could be refunded. I was advised that the shipment went out and that I would not be able to get a refund. Normally that would be fine, but about a week later I contacted customer service again to see when my shipment was sent, as I hadn't received a shipping email. I was advised that it wasn't sent. At that point I asked for a refund, they said they would process it within 3-10 business days. 10 business days later there is still no pending refund. I contact them again and they state that a refund was already issued. When I informed them that I had not received it, that advised that they would look into it. A week later I contact them again because no one had messaged back. At this point I still have no refund, and the original card is now expired, and a new one has been activated, so no refund will be able to be processed. I explain the situation and ask (since I still haven't received a refund) if I can just have my original shipment so that we can resolve this issue. Customer service states that they have to verify that the refund was not processed. That was in June. I have been trying to contact customer service a few times a month since then and they are not responding. I have still not received a refund or my final shipment. This company is not trustworthy and will take your money!!

Tip for consumers: Don't sign up for recurring orders ever!

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