We have had a miserable experience with this site. We called while we were on the road to book a pet friendly room. After a long call, Getaroom found us a room near where we wanted to stay that was supposedly pet friendly and took our credit card for the room AND the pet fee. When we arrived at the hotel, the hotel was not pet friendly and refused to let us stay ( we have a 12 lb dog). We called the customer service number and were told that the charge was nonrefundable and that there was nothing that could be done. We ended up having to get a room at another hotel so Getaroom.com cost us a lot of money. Two days later, after escalating the issue, we are still being told that we are out of luck. I would strongly recommend that noone use this service.