Judie L.

I received my order but I could not see more than 9 inches from my face. I called my optometrist and asked them if the prescription they gave me for computer glasses was correct. They said it was. I called Payne and asked them why the glasses I received were so strong that it was like looking through a magnifying glass. We went over the prescription and found that the figures that I put on my order were correct but somehow an additional 2.5 were added to them because the were reading glasses. The Customer agent, Katie was a pleasure to work with and she set up a new order for replacement glasses. I loved the frames that I choose.

It was easy to order but it has been 2 months and I still have not received my merchandise. I've notified the company three times and all they say is be patient. I am no longer patient so find out why I haven't received my order.

I looked this company up on BBB and they have 135 bad reviews reported of over a month to receive merchandise, never receiving merchandise and terrible customer service. I made an order for boots and 2 tops on January 19 that they are still advertising on FB but haven't received them yet. After several emails they said my order hasn't shipped and they offered me company credit. Please, do they think I would ever order from them again... NO! Stay away from this company. It sounds from the reviews that not only do they have a problem filling orders but the quality of their merchandise is poor quality.