J S.

Total SCAM-DO NOT BOOK!

I booked a hotel through Trivago in June and was referred to the Clever-hotels website (run by Nalvear GmBH in Hamburg Germany). We received an email on Friday to say that the company had gone into insolvency and the booking has been cancelled. Now, we assumed this was bad luck-bad news but these things happen... that is until we searched online for this company and discovered that people have been having problems with this company since 2012 and had been complaining to Trivago about it for months PRIOR to us booking our hotel (that will teach me for trusting Trivago and not doing my own research on the hotel-lesson learnt on my part!). It seems that clever-hotels was trading under another name which then went into insolvency, then changed to Navlear-GmBH-which has now gone into insolvency-how long until they change their name again and Trivago allows us to book a hotel with these scam-artists?

I booked a hotel through Trivago in June and was referred to the Clever-hotels website (run by Nalvear GmBH in Hamburg Germany). We received an email on Friday to say that the company had gone into insolvency and the booking has been cancelled. Now, we assumed this was bad luck-bad news but these things happen... that is until we searched online for this company and discovered that people have been having problems with this company since 2012 and had been complaining to Trivago about it for months PRIOR to us booking our hotel (that will teach me for trusting Trivago and not doing my own research on the hotel-lesson learnt on my part!). It seems that clever-hotels was trading under another name which then went into insolvency, then changed to Navlear-GmBH-which has now gone into insolvency-how long until they change their name again and Trivago allows us to book a hotel with these scam-artists?

I realise that Trivago cannot be held responsible for every travel company that goes bust, but I do believe they have a responsibility to act upon information suggesting that a website they are advertising is a scam and remove that website from theirs otherwise they are as guilty in the scam-I bet their commission was still paid while all of the customers hotel rooms have not been!