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1 Review by J

Overstock.com

Overstock.com

6/27/18

I will explain this situation one last time. I am tired of explaining and not getting timely answers and responses.

I purchased a mattress and foundation set. As you can see in the attached picture I already have a bed with slats where a mattress or boxspring can sit on. Therefore when I read the word "foundation" I am expecting a flat surface I can place over my current slats that would support the memory foam mattress.

Instead I receive a mattress and a wood base with slats!!

Definitely not what the description says. Totally misleading and confusing infornation.

The day it was received, I immediately called customer service to inquire about returning the "foundation". I am told that since it was a set I could not return only the foundation but I had to return both items at my cost. Immediately I object since I believe the item is not what I wanted and I am not paying shipping for an error on Overstock's part. The agent committed to put an inquiry and return to me in 48 hrs.

I waited 48 hrs but no response was given. Very irresponsible and inefficient. I had no bed so I decided to open the mattress because I was tired of sleeping on the floor. I was tired of waiting.

1 week later now they want more info (which I had already provided on chat and over the phone) and now they wont accept the mattress. I decide to call again and the lady did say that I could donate the mattress and get the money back.

So confusing!! I feel like you are dragging this out and are avoiding accepting the fact that you had a incorrect description of the product.

Got an email about putting the frame together and sending picture (which I wont do because is a waste of my time) . I know they part you sent does NOT work.

Now again they are saying that they wont accept the mattress

I dont care! I dont want anything anymore.

If you would have solve my issue on the day I received the item and accepted to pay the shipping fees, we would be in this situation.

Terrible customer service. Bad response time. Terrible return policies.

I want this to be over now.

Please send me a prepaid return label and full reimbursement of my money to my credit card on file.

Regards

J Has Earned 3 Votes

J R.'s review of Overstock.com earned 3 Very Helpful votes

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