J P.

My email was lost, my credit card had been cloned so I had destroyed it. I could not get access to my concert tickets. I rang their helpline and they very quickly sent me an email attaching the tickets. Excellent service.

I had paid my premium charge but website did not accept that I was a member, my tree was still there but I could not add anything. I tried to contact them by phone but the automated message kept asking me to press the pound key. I do not have a pound key but pressing everything I got through. They knew this was a problem they 'call it something different in every country' It is the hash key! After that they were very helpful and resolved the problem, staying on the line until I checked it.

My email was lost, my credit card had been cloned so I had destroyed it. I could not get access to my concert tickets. I rang their helpline and they very quickly sent me an email attaching the tickets. Excellent service.