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Good grief - where do I start with this company?
THE WORST! TRUST THE BAD REVIEWS!
I needed to send a same day bottle of champagne to a returning soldier who just came back from Afghanistan. I was PROMISED that the order was good to go and everything was set. I even paid $200 for this service, which is very steep and I only would do such a think, because our returning warriors are WORTH IT! GO USA!
Well Gift Tree doesn't share this same sentiment, several hours later they called me and told me my order would not be fulfilled and offered no reasonable explanation as to why. I can only safely assume that Gift Tree doesn't respect our soldiers and cancelled it in the most unpatriotic of ways - causing me in a late panic to figure out a new solution since I'm in a different time zone.
On top of that, they held my hundreds of dollars captive, not replying to emails and not offering a refund or explanation of why they still had my money even though they cancelled the order.
This is literally the worst company EVER. AVOID!
Joshua B.'s review of GiftTree earned 2 Very Helpful votes
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Dear Joshua,
I was greatly saddened to find that your order hadn't gone how either of us would have preferred. I know that Ashley had already reached out, but I'd like to apologize profusely again for being unable to deliver this wine basket locally in El Paso. We here at GiftTree.com hold only the utmost respect for the men and women who protect and serve this country and it is never our intention to accept a delivery that we cannot fulfill. I can confirm that your account was credited in full at the time you contacted us by phone to discuss alternate options. Once a refund is processed on our end, it can take 3-5 banking days depending on your financial institution.
In reviewing our records, I found that we left you a voicemail just over an hour after receiving your order, which outlined the possibility of selecting a gift that does not contain wine, and could be delivered same day by our local florists that we partner with, or possibly choosing one of our wine gifts that we make and ship from our office. After reviewing these options, you contacted us back to confirm you would prefer the order be canceled and returned to your account.
I do see that we've received additional email inquiries into the process of your refund. On 10/9 Arielle promptly responded within 2 hours of receiving your email to confirm that the refund was processed and can take up to 3-5 banking days to reflect in your account. And again on 10/10 when Barbara advised of the same time frame for the credit to be received on your end.
We are truly sorry to have failed you both and greatly appreciate you giving us a second opportunity to show you a better experience. I see your new delivery was made yesterday at approximately 3:47pm and left you a voicemail to see that everything with much better this time around.
Please do not hesitate to reach me at 800.379.4065 or by email reviews@gifttree.com if there is anything that I can help with!
Best Regards,
Sara Marlo