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I ordered 3 Whitestone Pendant Lamps ($149.99 each) and a Friends and Family Dining Table ($973.99). The items arrive in late April, 2015. As we were undergoing a kitchen renovation, we stored the items in our living room. The items were installed/put to use in September, 2015. In January 2016 I noticed that two of the lamps had begun to change color, developing large black "splotches" thus reducing the light output and completely changing the appearance of the lamps. These black spots are growing in size. One lamp has not developed a spot. The dining table is described on the website as having a "Walnut Veneer." Around the holidays, I noticed that the "veneer" is actually a plastic wrap because it is bubbling up, peeling and cracking in two spots on opposite sides of the table. I contacted Dot & Bo Customer service to report these failing and defective products, seeking a refund. I was told by Jessica that because I didn't report the damage within 48 hours of receiving the products, that I was not entitled to a refund. They offered to provide me a store credit of 30% of the total spend. Clearly these are defective products that are failing. No reasonable person would expect these products to fail in such a short time frame. However, Dot & Bo will not stand by these defective products they sold.
This week, Dot & Bo agreed to replace the defective lamp shades, agreeing that they should not have failed so rapidly after purchase. Unfortunately, they will not apply the same logic to replacing/reimbursing me for the defective table.
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Hi Josh,
We appreciate you following up and bringing this to our attention. Because the table was delivered back in April, we’re unfortunately not able to accept a return for it. The product page for this piece lists materials as “walnut veneer, stainless steel.” This information is at the bottom of every product under “Product Information.” We want our customers to make as informed purchases as possible and we sincerely apologize for any confusion.
We want to confirm replacement shades for the lamps will be en route to you soon. That damage should not have happened- especially after such a short amount of time As our rep followed up to say on 1/17 at 9:50 AM, this is a one-time exception and typically we are not able to process replacements months after use.
We hope you can accept our sincerest apologies. We also hope if you ever decide to give us another shot, the credit provided to your Dot & Bo account will help us provide a night/day experience.
All the best,
Dot & Bo Community Management