Josephine N.

This is the first time I have ever written a review. So this alone should tell you how bad the company is. I received a card stating that a delivery attempt was made on 12. 3. 20, which was impossible as I was at home all day and no attempt was made. I called customer service and explained I was in self-isolation and therefore could not come to collect my parcel and asked if they could hold onto it considering my circumstances. The customer service rep was rude, brash and unsympathetic. After some persuading, she finally agreed to re-deliver. Unfortunately, that was a complete lie because instead they sent the parcel back to the sender. Now, you cannot speak to anyone on the phone and you have to wait at least 10mins to connect to someone on the web chat. If like me, you were ever wondering why there is no option to submit a complaint on their website that is because they do not have a customer complaints policy. Instead, their procedure is as follows:

"Our complaints procedure is where we raise the complaint for the customer. Thees complaints will be dealt with internally and no feedback will be provided."

This company is a joke and highly unprofessional. Do not use! Do not waist your time! Do not give yourself unnecessary stress!