Jon S.

I have bought and sold hundreds of cell phones over the years and gotten crap from places like Swappa and eBay. Thank goodness Back Market is here. You can see even on their website how they treat customers. Just have one interaction with them and compare to the same at the legacy destinations. You'll never visit those other places again.

There was an error on their site and I immediately told them I didn't place an order. They ignored the message, and ended up shipping me an item for hundreds of dollars. This is already really poor execution, but then they wouldn't even send me a shipping label to send it back. You'll see a case in BBB about this. They're just washing their hands of it. Hard to believe this kind of thing goes on in America these days. Buy from somewhere else, frankly anywhere else.

I purchased a list from them, which bounced 20% and literally broke my email system. I asked for a refund and they said they would "take care" of it for me. 2 months later, no refund and the head guy says "take it up with your credit card company"