Jon k.

I have used Currys regularly in the past but WILL NEVER USE THEM AGAIN.
If things go to plan they are fine, unfortunately it seems if you have a problem they are inflexible and incompetent. I ordered a food mixer in July, they sent a different colour to the one ordered so I returned the item to be replaced by the correct one. They lost the return and it took weeks for them to find it and many phone calls, each in a long queue to be answered. It then transpired that the ordered mixer was out of stock - perhaps why they sent a different one originally. We were given various delivery dates that came and went so with no hard timescale for delivery we asked if we could change the colour to one they had in stock. Absolutely not was the response, because the price had changed since we ordered - even though the colour we would have accepted was actually now a lower price than the one ordered. I asked to speak to a manager - this was blocked by the customer service rep who said she knew the manager also wouldn't be able to change the colour of the mixer. We were told the mixer would be dispatched automatically once it came back into stock - the website now shows stock but still no communication from Currys and no mixer. I wrote to the CEO twice - no response.
I'm writing this as yet again I wait in the Currys phone queue - its now 17th September and nearly two months since I placed the order. Going forwards I will spend my call waiting time writing negative reviews - at least I get something productive out of it. I won't be using Curry's ever again - I learned my lesson. With their approach to customer service its surely only a matter of time before they go bust and people like me waiting for resolution of a simple issue lose their money.