Jonathan R.

Avoid this place at all costs. I ordered two items from e-trailer Yesterday (this is my second order with them). During checkout it was very hard to find where to enter a referral code I had for 5% off. I thought it might be on the screen after you enter your card since some sites do that so I entered my credit card info and hit continue. There was no indicator that it would actually order the item but it did. I immediately looked for how to cancel the order and was unable to find a button to cancel it when I clicked manage order, it only allowed me to email myself the invoice. I send customer support an email within 3 minutes of the order asking to cancel that order (their phone wasn't working because it wasn't within business hours). I went to the checkout process again and finally found where I could enter it. Thinking they would cancel that order since I just placed it, I placed a new one with the referral code and sent them another email saying that and to definitely cancel the first one.

I got a response today (Sunday). They both shipped today and they can't do anything and now I have to pay for return shipping. So instead of saving 5%, they now are charging me $20+ for the return and I have to go through all the hassle of shipping it back. I went back and forth talking with Amy E. And she was unwilling to help me out at all and was very rude. She would not listen to how I tried multiple times and could not find any way to cancel it and how I emailed them immediately and attempted calling a few times. On top of all this she said they would issue a product credit and not even refund me. I'm going to have to take this up with the credit card company now to make sure it gets refunded.

Their website makes it look like they care about customers by saying how many calls and emails they respond to, but I've found out they really don't care at all. It's amazing a company can still get away with customer service like this. Buyers beware.