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I have a really good experience with the company. I received my jacket few months ago but it's too small for me. I planned to return it for an exchange but the I totally forgot since I went on a trip overseas. I just got back last week and saw my jacket to be exchanged. I reached out to their customer service to ask if they can still honor my exchange and they did. Though they are moving warehouses right now, I didn't mind since winter is a few months from now. It doesn't hurt to wait I'm just happy that they honored my exchanges and they were really helpful.
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And just like that the jackets arrived today. Must say, despite the frustrating 2+ months from...
There are some problems with customer service and the internal structure of the organization....
Hello Jonaleen,
Thank you so much for sharing this experience!
We are honoured to accept your exchange despite being over the 30 day period. It's the least we can do for our customers!