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I purchased a new Nordictrack treadmill and during assembly I noticed minor parts differences between the instructions and the item. Upon completion of assembly it was apparent the incline motor was inoperative. It took from Monday until Wednesday to finally speak with a Nordictrack rep.
They sent me a new motor... kudos. Right? Wrong. They sent a motor completely out of spec to fit this treadmill, made by a different manufacturer.
Tip for consumers:
Purchase from a genuine manufacturer instead of an assembler.
Products used:
Treadmill
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