john w.

Absolutely horrendous customer service and has got progressively worse. I have had no online account access for over a year and when I called to try and resolve that issue I'm put on hold for over 2 hrs! When I finally get connected they still can't resolve the issue and advise me someone will call back at 1 pm the next day. So I wait by the phone and finally get a call at 1.45 pm. However, that person who was very rude then wanted me to run through the entire issue again even though I had explained everything the day before but apparently that person didn't place any notes on the system. I then explained I wasn't going to do this again and I asked to speak to this person's supervisor, guess what he places me on hold! I wait for 30 mins and finally hang up and never received any call back. Absolutely disgusting behaviour and has to be the worst customer service experience I have ever had and that's saying something in this day and age. I should add that they have also had a debt collector sending me demands even though they have confirmed I don't owe them any money on some old account and then on top of all that, without any notice whatsoever they increase the cost of my sky service by 130%! I can't even find a word that could possibly convey how insane this sequence of events is, I can only lay out what happened without exaggeration and let anyone reading this imagine themselves in my position and then decide if they would like to become a customer of sky. I'm also going to file a county court claim against sky and drag them to my local county court which is clearly the only way this will get resolved at my convenience not theirs, although I suspect if let to sky it will never be resolved.

Atrocious company to order anything from. Purchased a tall larder fridge back in October. The listing stated they had stock and next day delivery. However, they changed the delivery date 3 times, the last one was February 2012 which would be 4 months after the original order date which is when they took payment. Then a week ago I get a txt advising the fridge is no longer available, even though at the time of the order they stated they had stock along with next day delivery. Then they send me a link for a replacement which was the exact same fridge (with a different badge) but expecting me to pay another £145 for the same fridge when what they should have done is offered me this replacement at the same cost and apologised for wasting 2 months of my time especially when they had taken the money from my card back in October. Disgusting customer service if you can even call it customer service, and they don't even understand that as soon as they took the payment back in October a contract was formed so they had no right to cancel that order without my consent, which I wouldn't have given unless they agreed to unless they either offered a like for like replacement or an upgrade at no extra cost, neither of which they did in this case. I'm now going to order this same fridge form another supplier, even though they claim its no longer available and then file a county court claim for the difference as they have breached the terms of the contract they entered into with me. I didn't realise when I ordered this fridge that I had also placed an order with them about 2 years ago for a sofa, and that was another fiasco which was very similar to this one. They took payment, never delivered the item and then sold it to someone else, so I would avoid this firm at all costs!