John T.

Ordered a Trane run capacitor for my heat pump. Googled the part aenpartTrane part. When I emailed them about the mistake, they said it was not a mistake, that the part sent was what I was supposed to get, that it was the substitute for the Trane. I told them there wasn't anything anywhere on their site that said I would be getting a substitute. I asked why a Trane part was pictured and they said it was not labeled anywhere as a Trane and was only meant to inform the customer that the part sent was equivalent. I told them that was not sufficient. E picture shown had no identifying company on it but was listed as a Trane part, even in the description below the picture. They offered to take the part back and not charge me a restocking fee but they would not send a recall slip so it meant I would have to pay for shipping ($7-$8). Also sent me a link to the page where a true OEM part, and I wonder if it would be a true part, could be ordered. I contacted the BBB about them and they sent 2 inquiries but received no replies. It is apparent they run a bait and switch operation. Return shipping is almost as much as I paid for the part to begin with. This place is a very untrustworthy place to do business with.