John T.

I used Groupon for the shuttle once before and saved $19. Let's do that again. Here's a Groupon for $45. Yes, I'll even save a few more $. I received my voucher via email. Went to the shuttle web site. None of my codes worked for a reservation.? I need to check with Groupon. Good luck with that. Their web site is an endless loop of Customer Support page >>> FAQ >>> Pg B >>> Pg C >>> Customer Support. No phone numbers, no email. SAYS they prefer Live Chat. Okay, where's the #%&*#@ link? Incredibly frustrating and infuriating. I finally had to create a Facebook account in order to reach them. They said to just print out the voucher and show up for your shuttle. Like I'm going to trust what *you* guys say. I just spoke with the shuttle service. Yes, I have a reservation for the 26th. Relieved and somewhat surprised. What about the 24th when I come back? Nothing. Dopey dopey me. Since the shuttle charges $36 one way, and last time I paid $49 for round trip, surely $45 is round trip. Plus, the web form asked for when I am returning. Apparently not. I just paid $9 more than if I had called the shuttle service directly. The shuttle reservations person explained that I hadn't ordered through Groupon, I had gone through someone that advertises on the Groupon site. WHAT?!?! From the url, I'm assuming it was Viator, Inc. I just made my return shuttle reservation myself.
So stay away from Groupon. I will never ever use them again. And if you see "Viator" on a web site or in the url, close that page immediately. They're crooks.
In the interest of honesty, I have to admit that I missed a support email address on the voucher. My fault. But shouldn't I be able to find contact info ON THEIR WEB SITE?