John S.

The worst customer service I have ever dealt with. I called to get information on a gps. Found out they were on the east coast. Told the guy I needed it sooner and he said he could quarentee five days shipping, and that it would say that on the order. I ordered it based on that promise and it did say that on the order. It was shipped with a, delivery date 9 days after the shipping date (9 business days). I called the Outlet Store and got a representative who apologized and said that date was wrong and that he would have his supervisor fix it and call me back. The supervisor called me back, not to fix it but to chastise me for not reading the fine print which said that the FOS had 1-3 days to get it to shipping. I pointed out that I was talking about the date it was, shipped, not the order date, and that they were using 9 business days for, shipping. She was obviously having a challenging day and was very nasty so I asked to speak to her supervisor. She said she did not have one, she was as high as there was at the company but she agreed to have another supervisor call me. No one ever called. I posted a review on another site about my experience and the FOS responded to my review saying they were really sorry and would have someone contact me. They did not contact me. This store is simply an example of how not to, do business.