John D.

As far as luxury appliances go JustAnswer saved my life. I had just purchased a Thermador ProGrand for my beachfront home in Mexico and only been using it for 2 months. So when it broke without any Thermador service or warranty imagine my disappointment. I'm not one to just lay down and I've searched the internet for solutions without barely any information. I guess I'm one of the only people that voided the warranty on their luxury appliances :) One thing I did find was a JustAnswer response to a different thermador problem that spanned a period of about 6 months and ended in a fixed appliance for a person in Guam (also without service). I was impressed by both the intelligence of the response and the stick-with-it ness of the service.

My experience was even better. Rusty, the appliance tech, pointed the problem out specifically with diagrams out of the service manual and provided me with information that will help me with any future problems with this appliance.

Thank you JustAnswer.