In December 2019 we booked our flight to Germany and then covid-19 happened.
We tried many times to cancel starting in March and now they don't answer their phones.
I have tried to find the flight on swiss air and lufthansa. There is no such flight and no one will talk to me. Germany is letting only eu members in and they must quaranteen for 2 weeks. Ec-261 says we can get our money back. Lufthansa also does not care. So please stay away from fareboom, swiss air and lufthansa.
John C.